Last Updated: August 29, 2025
This document outlines the Privacy Policy and the Return, Refund, and Exchange Policy for ApnaShopfy, accessible from https://apnashopfy.store/.
Privacy Policy
Your privacy is important to us. It is ApnaShopfy's policy to respect your privacy regarding any information we may collect from you across our website.
1. Information We Collect
We may collect personal information from you to provide a smooth and efficient shopping experience. This includes:
Personal Identification Information: Name, email address, phone number, shipping address, and billing address.
Payment Information: Payment details are processed securely through our payment gateway partners. We do not store your credit card or net banking information on our servers.
Technical Information: We may collect non-personal information about your device, such as IP address, browser type, and operating system, to improve our website's functionality and for analytical purposes.
Order Information: We maintain a record of the products you purchase, including items from our collections like Necklaces, Earrings, Rings, Bracelets, Silver Jewellery, and Astrological Jewellery.
2. How We Use Your Information
The information we collect is used for the following purposes:
To Process and Fulfill Your Orders: To manage payments, arrange for shipping, and provide you with invoices and order confirmations.
To Communicate with You: To respond to your inquiries, provide customer support, and send you updates about your order.
To Improve Our Store: We use feedback and analytics to improve our website, product offerings, and customer service.
For Marketing: With your permission, we may send you emails about our new products, special offers, and other updates. You can opt out of these communications at any time.
3. Information Sharing
We do not sell, trade, or rent your personal identification information to others. We may share your information with trusted third-party service providers to help us operate our business, such as:
Shipping and Delivery Partners: To deliver your orders to your specified address.
Payment Gateway Providers: To securely process your payments.
These third parties are obligated to keep your information confidential and are not permitted to use it for any other purpose.
4. Data Security
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information and data stored on our site.
5. Changes to This Privacy Policy
ApnaShopfy has the discretion to update this privacy policy at any time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to frequently check this page for any changes.
6. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: yadavmaheshkumar844@gmail.com
Phone: +91 9023213892
Address: UNIT 101, OXFORD TOWER, 139 HAL OLD AIRPORT ROAD, KODIHALLI, Bengaluru, Bengaluru Urban, Karnataka, 560008
Return, Refund, and Exchange Policy
We want you to be happy with your purchase. Our policy is designed to be fair and straightforward.
1. Return and Exchange Window
You may request a return, replacement, or exchange for your product within 7 days of the delivery date.
To be eligible, the item must be unused, in the same condition that you received it, and in its original packaging with all original tags and invoices.
2. Process for Returns/Exchanges
Initiate a Request: Contact our customer support team at yadavmaheshkumar844@gmail.com or +91 9023213892 within the 7-day window with your order ID and the reason for the return or exchange.
Approval: Our team will review your request.
Shipment: Once approved, we will arrange for the product to be picked up or provide you with instructions for sending it back to us.
3. Exchange and Replacement
If you have requested an exchange or a replacement due to a defect or damage, your new product will be shipped and delivered to you within 7 days after we receive and inspect the original item.
4. Refunds
If you have requested a refund, it will be initiated after we have received the returned product and performed a quality check.
Once the refund is approved, the amount will be credited to your original method of payment within 7 business days.
5. Important Considerations
Certain items, such as nose pins and earrings, may not be eligible for return due to hygiene reasons, unless they are damaged or defective upon arrival.
This policy applies to all our product categories, including but not limited to: Necklaces, Earrings, Rings, Bracelets, Pendants, Mangalsutra, Nose Pins, Anklets, all Silver Jewellery (Chains, Earrings, Rings, etc.), Oxidised Silver Jewellery, and Astrological Jewellery.
Contact Information
ApnaShopfy
Email: yadavmaheshkumar844@gmail.com
Phone: +91 9023213892
Address: UNIT 101, OXFORD TOWER, 139 HAL OLD AIRPORT ROAD, KODIHALLI, Bengaluru, Bengaluru Urban, Karnataka, 560008